General questions about the platform

• How does onboarding work?

  You can find a short step-by-step guide to getting started in our onboarding PDF: Open onboarding PDF

• Do I need to register to use the platform?

  Yes, you need to register for free to sell products. You don’t need to register to make a purchase on the platform.

• Is there a usage fee for buyers or sellers?

  It is free to use. There are no usage fees.

• What is ZICERO?

  ZICERO is a digital marketplace that facilitates the trade of hot-dip galvanised steel products between buyers and sellers. ZICERO itself also offers hot-dip galvanised products.

• How does the marketplace work?

  Sellers register, list products and offer them for sale to other customers. Buyers can order these products via the marketplace. The contract is concluded directly between the buyer and the seller.

Questions for sellers

• How can I sell my products on ZICERO?

  Once registered, products can be submitted via an online form and published following review by ZICERO.

• What products am I allowed to sell on the platform?

  Hot-dip galvanised steel products are permitted. Other products are not permitted and will not be approved.

• What requirements do I need to meet as a seller?

  To sell on our marketplace, you first need to register and set up your payment account via our payment provider, so that payments can be processed securely and payouts made reliably. You then list your product, ensuring it meets our quality criteria – we clearly outline the key points during the listing process. Upload clear, high-quality images and write a clear, comprehensive description; ideally, include dimensions (e.g. L × W × H) and the weight in kilograms so that potential buyers know exactly what to expect. Also state the exact location/collection point.

• Is there a sales commission?

  Yes, 10% of the gross sales price. This is paid directly to ZICERO by the payment service provider.

• How much should a product be sold for?

  It is up to the seller to decide how much the product should cost in the end.

Questions about the purchasing process

• How do I buy a product on ZICERO?

  Select products, add them to your basket, accept the payment terms and complete your purchase. You will then receive a confirmation email.

• How can I track an order?

  Collection arrangements are made directly with the seller. Full collection terms are set out in the product description. Delivery is also available and should be arranged between the buyer and the seller.

• How secure are my payments?

  ZICERO uses a certified payment service provider. Payments are secure and comply with data protection regulations.

• Can I change or cancel an order after it has been placed?

  Cancellation is only possible with the seller’s consent – ZICERO itself acts solely as an intermediary and is not a party to the contract, unless expressly stated as the seller.

• What payment methods are accepted?

  Credit card or bank transfer via a payment service provider. The platform handles payments via the payment provider Stripe, where you also create an account as a seller.

• Do I have a right to cancel my order?

  Returns must be arranged individually with the seller.

Technical Questions & Support

• I’m having trouble registering. What can I do?

  Please contact support by email: office@zicero.com or use the contact form on the customer service page. We will try to resolve the issue as soon as possible.

• How can I contact support?

  By email to office@zicero.com or via the contact form on the customer service page.

Questions about delivery & collection

• Who arranges collection of the ordered products?

  The buyer. Collection is arranged by contacting the seller.

• Where can I collect the products I’ve ordered?

  At the seller’s specified location/collection point as stated in the product description.

• Is there a delivery option, or is it collection only?

  As a rule, collection applies, unless delivery has been expressly agreed between the buyer and the seller.

• What happens if the seller fails to meet the delivery deadline?

  ZICERO accepts no liability for delays. Any disputes must be resolved between the buyer and the seller. Collection from the location is recommended.

Quality, Warranty & Returns

• Are all products hot-dip galvanised?

  Yes, only hot-dip galvanised products may be sold.

• Is there a warranty on the products I have purchased?

  Sellers provide a warranty in accordance with statutory provisions. ZICERO itself does not offer any guarantee.

• What can I do if a product does not match the description?

  Complaints should be addressed directly to the seller. Further steps will be discussed with the seller.

• Who is responsible for handling complaints?

  The seller only. ZICERO acts as an intermediary and is not a party to the contract.

• Can I return a product I have bought?

  By arrangement with the seller only. There is no statutory right of return for businesses.

ZICERO and sustainability

• Why is ZICERO sustainable?

  ZICERO is sustainable because the platform focuses precisely on the area where the greatest environmental impact can be made in industry and the construction sector: galvanised steel products that have already been manufactured. Instead of scrapping surplus components, those left over from projects or no longer needed, they are made visible via ZICERO and reintegrated into the economic cycle. Every instance of reuse means that no new energy-intensive production is required, thereby saving raw materials, energy and CO₂.